Privacy Policy

1. Who we are

Data controller: Synaptiq Studio, Level 8, Wisma Mont Kiara, 1 Jalan Kiara, 50480 Kuala Lumpur, Malaysia.

For data-related enquiries: [email protected]

2. Data we collect

We collect the following categories of personal data:

• Contact information: name, email address, phone number (optional) — provided when you submit an enquiry form.
• Enquiry content: the message you send describing your background and questions — used to respond to your enquiry.
• Enrolment data: background information relevant to programme prerequisites — collected during the enrolment process.
• Technical data: IP address, browser type, pages visited, session duration — collected automatically via cookies and server logs.

Legal basis for processing

• Consent: analytics and marketing cookies (where accepted)
• Legitimate interest: responding to enquiries, basic website analytics
• Contract: processing enrolment data to deliver the programme

Data retention

Enquiry data is retained for 12 months from the date of submission. Enrolment data is retained for the duration of the programme plus 24 months. Technical log data is retained for 90 days. After these periods, data is deleted unless legal requirements require longer retention.

3. How we use your data

• Responding to enquiries: we use your name, email, and message to reply to your programme questions.
• Programme delivery: enrolment data is used to confirm prerequisites, provide access to materials, and schedule sessions.
• Service communications: programme updates, schedule changes, and notebook updates are sent by email to enrolled learners.
• Analytics: we use aggregated, anonymised data to understand how our website is used and improve its structure.

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not send marketing communications without prior consent.

4. Third-party services

We may use the following third-party services, each with their own privacy policies:

• Google Analytics: website usage analytics (optional, consent-based)
• Email service provider: used to send programme communications to enrolled learners
• Payment processor: payment details are handled by our payment partner and not stored by Synaptiq Studio

5. Data protection measures

• Website connections are encrypted via HTTPS/TLS.
• Access to personal data is restricted to staff involved in programme delivery and administration.
• In the event of a data breach involving personal information, we will notify affected individuals and the relevant authority as required by Malaysian law.
• We conduct periodic reviews of our data handling practices.

6. Cookies

We use essential cookies for basic site function and optional analytics cookies to understand site usage. You can manage your cookie preferences at any time via our Cookie Policy page. Your preferences are saved in your browser's local storage.

7. Your rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate data
• Withdrawal of consent: withdraw consent for processing where consent is the legal basis
• Objection: object to processing for direct marketing purposes
• Erasure: request deletion of your data, subject to legal retention requirements

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

If you believe your data has been mishandled, you may lodge a complaint with the Department of Personal Data Protection Malaysia.

8. Third-party links

Our website may contain links to external sites, including the platforms used to deliver programme materials. We are not responsible for the privacy practices of those sites. We recommend reviewing their policies before submitting personal information.

9. Children's privacy

Our programmes are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have received data from a minor, please contact us at [email protected] so we can remove it.

10. Changes to this policy

We may update this policy when our data practices change. Material changes will be communicated to enrolled learners by email. The effective date at the top of this page will reflect the most recent revision.

11. Contact

For questions about this policy or your personal data:
Email: [email protected]
Post: Synaptiq Studio, Level 8, Wisma Mont Kiara, 1 Jalan Kiara, 50480 Kuala Lumpur, Malaysia